Frequently Asked Questions
Expert answers to your jewelry and luxury timepiece inquiries.
Does Gunderson's offer complimentary shipping?
Yes, we provide complimentary insured ground shipping on all domestic orders over $500 to ensure your valuables arrive safely.
What is your return and exchange policy?
We offer a 30-day return policy for most jewelry in its original, unworn condition. Please note that custom-designed pieces and altered items are final sale.
Do you provide appraisals for insurance purposes?
Every purchase from Gunderson's includes a detailed appraisal document performed by our GIA-certified gemologists for your insurance records.
Can I have my jewelry resized or repaired on-site?
Absolutely. Our master jewelers provide a full suite of services, including ring resizing, stone tightening, and professional cleaning at our physical locations.
Are your diamonds ethically sourced?
We are committed to ethical sourcing. All Gunderson's diamonds are conflict-free and comply with the Kimberley Process to ensure the highest global standards.
Do you offer financing options for larger purchases?
Yes, we partner with specialized financial institutions to offer flexible monthly payment plans and promotional financing options to help you secure the piece of your dreams.